Welcome to Our Help Site



What does a clean skincare product mean?
Clean skincare products are non-toxic, tested, strictly regulated, and safe to use for both your skin and the environment. Contrary to popular belief, clean products can either be made from natural (devised in the laboratories) ingredients.


What do active skincare ingredients mean?
Actives are ingredients that are scientifically proven to offer long-term solutions for the skin. They are designed to effectively target and bring about changes in your skin at a cellular level. Some examples are hyaluronic acid, aloe vera powder, allantoin, prebiotic, D panthenol, marine extracts, fruit extracts, vegetable extracts, flowers extracts, niacinamide, Vitamin E, Vitamin A and Vitamin C.


What are the best vitamins for glowing skin?
Vitamins B, C, and E are some of the best vitamins for glowing skin. Together, they can prevent premature skin ageing, reduce sun damage, enhance tone and texture, improve moisture, and strengthen immunity.


Can Vitamin C irritate my skin?
Although unlikely, some may experience allergic reactions when using Vitamin C on the skin. This is especially true if you have extremely sensitive skin. Irritation can also occur if it’s combined with ingredients that don't gel well. Experts recommend patch testing the product on your skin before applying it to your face.


Which skincare ingredients should I avoid while pregnant?
Ruling out toxic skincare is especially important especially while pregnant. Some harmful ingredients you must watch out for are phthalates, sulfates, parabens, BHA’s, silicones, and synthetic fragrances. Additionally, avoid high doses of retinol, salicylic acid, and benzoyl peroxide, as these may cause harm to the baby.


Are alcohols bad for use on the skin?
Contrary to what many believe, not all alcohols are bad for your skin. Fatty alcohols are non-irritating and can be exceptionally beneficial if used the right way. These forms of alcohol draw water from the air and turn into a lightweight moisturising agent upon application.


Are the fragrances in your products natural and safe?

L’AVES Skincare does not use any synthetic fragrances in its products. Our signature scents are 100% naturally-derived and comply with the strict standards of the International Fragrance Association (IFRA). The IFRA standards are updated regularly and based on extensive research and toxicological research.


Do L’AVES Skincare products contain nasties?

The L’AVES Skincare range is proudly free of nasties and skin irritants including parabens, phthalates, petrochemicals, PEGs, mineral oils, sulphates, silicones, GMOs, and synthetic colours and fragrances.


Are L’AVES Skincare products tested on animals?

L’AVES Skincare has a super strict cruelty free policy. No products or source ingredients are tested on animals and we have the PETA certification to prove it! We do not test on any animals (except willing humans of course!) and we have adhered to cruelty free practices from first launch. Our manufacturing and testing processes are completely free from animal testing and we only source from suppliers who do not test on animals.


Are L’AVES Skincare products vegan?

L’AVES Skincare products are scientifically formulated with 100% natural ingredients designed to treat and protect an array of skin types and conditions. The entire range does not contain any animal by-products or animal derivatives and we have the PETA certification to prove it! Rest assured you will find no lanolin, beeswax, emu oil, honey or any other animal product in our formulations. We use only pure and powerful plant-based oils and extracts to promote healthy, glowing skin.


Do you use Palm oil?

No. All our products are 100% palm oil and palm oil derivative free. The Deforestation caused as a result of palm oil use has terrible consequences, including an increase in greenhouse gas production and habitat destruction. It’s estimated that within 15 years 98% of Indonesia and Malaysia’s rainforests will disappear, while animal populations (including orangutans and tigers) lose their habitats and become easy targets for poachers. Further to this, the production and consumption of palm oil has many negative environmental impacts, including creating pollution and having significant negative health benefits. That’s why we don’t use any palm oil, nor do we use any derivatives of palm oil.


What are the expiry dates for L’AVES Skincare products?

All L’AVES Skincare products will last up to 6-8 months depend on product type


How should I store L’AVES Skincare products?

To maximize the shelf life of your products, store them in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.


Is L’AVES Skincare packaging environmentally friendly?

At L’AVES Skincare we are making a conscious effort to minimise and offset our impact on the environment wherever possible. We endeavour, where possible, to utilise only eco-friendly packaging and shipping materials.

We use glass bottles and jars for all our products that can be recycled or reused, while safely lengthening the life of the product. All our lids are made from bamboo or aluminium. We use just very small amount (2%) of PP which are made of recycled, recyclable plastic

We send all of our products in cardboard boxes and use paper to protect our products.


Where are L’AVES Skincare products made?

We’re a United Kingdom owned and operated family business. Our products are manufactured in Private Eco Studio.


Does L’AVES Skincare do samples of their products?

Yes. You can order them in our online shop


Does L’AVES Skincare have preservative in it?

No. Our skincare is predominantly preservative free, thanks to plant based antibacterial agents that ensure our products are naturally preserved and performing at their most optimum.


Will L’AVES Skincare products give me an allergic reaction?

Unfortunately, we cannot guarantee that you will not have an allergic reaction as all out products are produced in an environment where cross-contamination is possible, albeit unlikely. Our products don’t contain gluten but we do use natural nut oils and butters in our products If you have concerns about allergies please refer to the ingredient lists in the product descriptions, discuss with your doctor, and always perform a patch test on hidden skin first.


Are L’AVES Skincare products safe to use during pregnancy and while breastfeeding?

 The main ingredients both pregnant and breastfeeding ladies should avoid are Vitamin A and its derivatives (Retinol, retinoic acid etc), BHAs and a lot of the nasties we don’t use like parabens and phthalates!

We provide full disclosure of all our ingredients in each product so please refer to those in the product descriptions. The Bergamot Essential Oil we use is bergaptene free and used at low levels, well within the strictest of standards upheld by the International Fragrance Association (IFRA).  If you have any doubts or questions we always suggest talking to your doctor before introducing a new product onto your skin.




Confused About your Skin Type? This Section's for You!

How can I tell what skin type I have?
Think about how your skin feels when you wake up in the morning. If it’s generally tight and flaky, it’s likely to be dry. Oily skin usually has larger pores and looks shiny and glossy all over. On the other hand, combination skin will usually have an oily T-zone, while the rest of the face is dry. Lastly, normal skin feels even and balanced.
Understanding your skin type is the stepping stone to achieving clear skin.


How can I get rid of dry and oily skin?
Your skin falls under the combination skin type. You’ll need to use different types of products for different areas: for parts that are oily, thick creams will make you break out, so you should opt for lightweight products. For dry skin areas, use oil-based skincare products, as water-based moisturisers can escalate dryness. Alternatively, get yourself personalised skincare that works for both dry and oily areas at once. 


Can stress cause oily skin?
Yes. There’s a direct relationship between stress and oily skin. Stress causes a chemical response in your body, which leads it to produce a higher dose of the hormone cortisol. Eventually, this causes your glands to overproduce oil.

Why does my skin type change from oily to dry?
A number of factors can be responsible for the change in your skin type. If your skin is suddenly dry, you could be dehydrated. Alternatively, weather conditions, hormonal changes, lifestyle factors, and your dietary choices can also have a huge role to play.


Can I control oil production on my face?

Yes. Start by incorporating a light-weight moisturiser into your skincare routine. While many believe that oily skin doesn’t require moisturising, this is absolutely wrong. Oftentimes, your skin produces excess oils to get rid of dryness. So, when your skin is moisturised enough, it won't feel the need to produce excess oil and sebum.

Additionally, avoid eating junk, processed, and sugary foods.


I have really sensitive skin – can I use L’AVES Skincare products?

We are very pleased to say that you absolutely can.

We suggest always performing a patch test on hidden skin first if you have concerns.


Can I use L’AVES Skincare products if I have oily skin?

Yes. All LA’VES Skincare products developed for all skin types


Can I use L’AVES Skincare products if I have dry skin?

Yes. All LA’VES Skincare products developed for all skin types


Can I use L’AVES Skincare products if I have normal/combination skin?

Yes. All LA’VES Skincare products developed for all skin types


How long does it take for skincare to work?
While a good rule of thumb is 28 days, this differs largely from person to person and from product to product. Moreover, while some products may seemingly produce instant results, it may be superficial and temporary. Long-term changes like reducing acne and lightening hyperpigmentation usually take some time.


All Acne-Related Questions

How can I lighten acne scars fast?
Look for products infused with flower extract, Vitamin C, retinoids, or Alpha Hydroxy Acids (AHA). These ingredients have a brightening and lightening effect and help ward off acne scars fast.


How can I resolve breakouts without drying out my skin?
Look for products that have little to zero dosage of alcohol and salicylic acid. Moreover, stick to exfoliating just once a week as overdoing it strips the skin of its natural moisture.


How can I get rid of hormonal acne?
This calls for a visit to a dermatologist, but note to never mix your prescription skincare with a skincare regimen—pick either of the two and stick to it. Products require 3-4 weeks to work their magic, and mixing together too many ingredients may cause reactions.

Moreover, only exfoliate 1-2 times a week. Don’t wash your face more than twice a day, but wash it thoroughly and gently for at least 30 seconds.


What kind of acne treatment works for adults?
Gently exfoliate twice a week to clear up clogged pores. Use skincare that’s made for your skin type. Do not squeeze or pick at your acne, as this can open the door to bacteria and make matters worse. Moreover, keep your hands away from your face. You can get rid of acne quick if you follow these simple tips.


Why do I get acne before periods?
Your period largely alters your body’s estrogen, progesterone, and testosterone production. Due to these hormonal shifts, your sebaceous glands are stimulated to produce more sebum—a natural moisturiser for the skin. However, too much sebum leads to clogged pores, forming a breeding ground for acne.

Specifics to Know About Yours Skincare


What are the skincare steps for Yours products?
Full info read here 


Can I mix my serum/elixir and moisturiser?
We recommend applying your serum first, and letting your skin absorb it for two minutes, before applying moisturiser to lock in the goodness from your serum. We'd suggest not mixing as that will dilute the benefits of the serum.  




What forms of payments do you accept?

We accept Visa, MasterCard and American Express through the website. You can also pay with PayPal and Stripe.


Can I buy L’AVES Skincare products in any shops?

Not now. Only online shop


Can I become a stockist of L’AVES Skincare?

Yes. If you are interested in wholesale orders and becoming a stockist we would love to hear from you!

Please get in contact with us here


Can I change or cancel my order once I’ve placed it?

If you wish to change anything in your order please send an email to contact@laves.co.uk with your order details and information about the request. Doing this as quickly as possible will give us a greater chance of fixing the order before it’s sent.

If, however, the order has already been shipped then we can’t help unfortunately. But have a look at the returns or refunds section of the FAQ for more help.


What if an item is out of stock?

You will be alerted that we're out of stock when you try to buy it, and if your sign up for email alerts we will let you know when it’s back on the shelf!


How can I check the status of my order?       

If you sign into your account to make a purchase then the order status and shipping number will be tracked within your account profile. Simply login and select View my order history.

We will also send you an email letting you know when your order has shipped and is on its way.




When can I expect my order?

It will depend on which postage and handling option you selected at check out.

Once your order is shipped you will receive a confirmation email from us which will include your tracking number.


Will you ship to me internationally?

Please read out full shipping policy for more details.


If my order hasn’t arrived?

We're so sorry to hear that your order hasn't arrived yet! Please note that due to the effects of Covid-19, it is taking longer than usual for our products to be delivered, due to local postal systems. Our Royal Mail delivery option is reported to be taking up to 2 weeks for delivery and our international economy shipping option is now taking up to 4 weeks to arrive in some locations.
Please kindly wait until this timeframe has passed before contacting our customer service team, in order to help them manage the vastly increased number of queries we have received throughout the pandemic. Please contact us at contact@laves.co.uk if this timeframe has passed and you have not received your parcel.

Thank you for your support in this uncertain time.




What is your refund policy?

Check out our refund policy here.


How can I return a purchase?

Check out our returns policy here.

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